nexos.ai careers

Customer Success Manager | Junior - Mid

Vilnius, Lithuania

Hybrid

Sales & Marketing

Main Responsibilities

  • Own day-to-day customer requests across chat and email , account questions, licenses, credits, billing basics, and small product inquiries

  • Step in where our AI support couldn't resolve the question, and close the loop with a human touch

  • Triage trickier technical issues and hand them to our customer engineers, follow up so nothing falls through the cracks

  • Help new users get started: onboarding questions, workspace setup, pointing people to the right features

  • Keep customer records tidy in our CRM and document recurring questions

  • Feed what you hear back to the product team, and improve our help center and FAQs so the AI answers better next time

  • Spot happy customers ready to grow and unhappy ones at risk.

Core Requirements

  • 1–3 years in a customer-facing B2B role customer success, support, account management, or similar

  • Excellent written and spoken English and Lithuanian; clear, warm, and professional in every message

  • A genuine service mindset: patience, empathy, and pride in solving things properly, not just quickly

  • Comfortable with modern SaaS tools and curious about AI, you don't need to be an engineer, but you enjoy learning how the product works

  • Organized and self-driven: you can prioritize a busy queue, know when to escalate, and always follow through

  • Hands-on experience with AI tools

  • Nice to have: Experience with APIs, SaaS integrations, and explaining technical concepts simply.

What we offer

  • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential.
  • Health benefits. Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.
  • Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.
  • More free time. Stay with us and additional vacation days will be added to your calendar.
  • Additional paid leave. Additional days are covered by us in cases of illness or special occasions.
  • Flexibility. Flexible working time arrangement.
grid centered primary xs

Apply for this job

Customer Success Manager | Junior - Mid · Vilnius

nexos.ai is committed to building an inclusive workplace with a diversity of backgrounds. We welcome applications from people of all ages, gender identities, sexual orientations, racial identities, ethnicities, religious beliefs, and disability statuses. To reduce the chance of unconscious bias, you may submit your CV without a photograph or other redundant information like age or marital status.

By filling in this form you confirm that you have read and understood the Privacy Notice for Recruitment Candidates.

€1.4K – €1.9K · Gross per month

Apply now